Terms & Conditions

Welcome to Livio. These Terms and Conditions ("Terms") govern your access to and use of the Livio mobile application, website, and related services (collectively, the "Service"), operated by Livio Technologies Inc. ("Livio," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

1. Acceptance of Terms

By downloading the App, creating an account, or using any part of the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years old (or the age of majority in your province) to use the Service. The Service is currently designed for use within Canada and must be used in compliance with applicable provincial laws (such as Ontario's Residential Tenancies Act).

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4. Services Provided

Livio provides a platform connecting landlords and tenants to facilitate property management. Our services include:

• Automated lease generation and document storage.
• Rent collection tracking and utility cost splitting.
• In-app communication tools between landlords and tenants.
• Calculation of "Tenant Scores" based on payment history.

Livio is not a party to any lease agreement. We provide the software tools to facilitate management, but the legal relationship, obligations, and liabilities under any lease remain strictly between the landlord and the tenant.

5. Payments and Transactions

Livio facilitates the tracking and processing of rent and utility payments via third-party payment processors (such as Interac e-Transfer and EFT). By using our payment features, you agree to the terms of service of our payment partners.

Livio is not responsible for failed payments, insufficient funds, or chargebacks. Any disputes regarding the amount of rent or utility splits must be resolved directly between the landlord and tenant.

6. User Responsibilities

You agree not to use the Service to:

• Violate any local, provincial, or federal laws, including residential tenancy laws.
• Upload fraudulent documents or provide false identity information.
• Harass, abuse, or threaten other users via the in-app chat.
• Attempt to bypass security features, reverse engineer the app, or access data not intended for you.

7. Tenant Scores

Livio generates a "Tenant Score" based on a user's payment history and streak within the app. This score is generated automatically by our algorithms and is intended solely as an internal metric to reward on-time payments. It is not a formal credit score or consumer report governed by credit reporting agencies.

8. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Livio Technologies Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service, including but not limited to disputes between landlords and tenants, property damage, or lost rental income.

9. Termination

We reserve the right to suspend or terminate your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: info@liviohomes.ca
• Website: liviohomes.ca